Yellowstone Forever | Digital Membership Card FAQ
When you join or renew your membership to Yellowstone Forever, you will now receive a digital membership card as a benefit of your membership. Your digital membership card helps reduce our environmental impact, cutting down on printing and postage fees. The new digital membership card saves directly on your mobile phone, so you always have it available and easily accessible.
Your member benefits stay the same, and you can still share your digital membership card with your spouse or partner. When it comes time to renew, if your membership card is installed on your phone, it will automatically update to be current for the following year. This helps make it easier and more efficient to renew your support, protecting Yellowstone National Park for generations to come.
If you prefer a traditional paper membership card instead of a digital one, you can contact us to select this option. For questions about your membership, digital membership card, or selecting a paper membership card, please email us at [email protected] or give us a call at 406-848-2400, ext. 1.
Frequently Asked Questions
How do I add the membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
To access the digital wallet, swipe down on your home screen to activate the Search function—type “Wallet” into the search bar. Then, tap the Wallet icon under the “Applications” header. From there, you will be able to access your digital card!
How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Install Your Digital Membership Card on Android
If you have an Android device, you can choose where to install it (Google Wallet app or Wallet Passes app):
• If you choose the Google Wallet app (Gpay):
• Make sure Gpay app is installed. You can download it from here.
• Open the email directly from your phone
• Tap on the “Download Membership” button
• Click on “add to Gpay”
• A preview will appear. Click on “Save to Gpay”
• In some cases, Gpay might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required).
• The card will be saved to Gpay and you will be able to access it from the Gpay app at any moment.
• If you choose the Wallet Passes app:
• Install the app from the Google Play Store.
• After you have the app, access the email from your smartphone and click the “Download membership” button.
• A new window will appear. Click on the “Add to PassWallet” button and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
I’d prefer not to use this digital membership card, what should I do?
By default, all members will now receive a digital membership card sent to the email address you provide. Please contact us to request for a physical card at [email protected] or by calling 406-848-2400, ext.1. You can also indicate your preference to receive a paper membership card as you join or renew your membership.
I don’t have a mobile phone, what can I do?
Please contact us to request a physical card at [email protected] or by calling 406-848-2400, ext.1.
I have a question about my membership benefits.
Please direct questions about membership or benefits to our philanthropy team at [email protected] or by calling 406-848-2400, ext. 1.
My name is spelled wrong/membership level is incorrect.
Please direct questions about your membership information to our philanthropy team at [email protected] or by calling 406-848-2400, ext. 1.
I share my membership with a family member, how can they receive the card?
Android: Navigate to the back of the card (tap on the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member.
iOS: Navigate to the back of the card (tap on the “…” button on the front), then tap on the share icon at the top right to send the card to your secondary member.
If you are an iOS user, you will find the share icon at the top right on the back of the card.
I downloaded my card, but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
How will I use my digital membership card?
Your digital membership card is unique to your membership and displays your name(s), membership level, expiration date, and a barcode. Simply show your digital membership card when shopping at Yellowstone Forever Park Stores, Yellowstone National Park Lodges gift shop and Yellowstone General Stores as well as at participating Public Lands Alliance (PLA) Partner Stores around the country. For a list of participating PLA locations, please visit https://www.publiclandsalliance.org/what-we-do/rdp.
Will my digital card update when I renew my membership?
Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only have to download the card once!
I am not sure I received my digital card. Can you send it again?
Yes! Please contact us at [email protected] or by calling 406-848-2400, ext. 1, and we can resend the email for you to download and enjoy your digital membership card. You may also want to check the Junk, Spam, and Unwanted folders of your email.
Can I update the email address(es) associated with my membership?
Yes! Please contact us at [email protected] or by calling 406-848-2400, ext. 1 to update your information. Please also review and update your contact information as you renew your membership.
Not finding the answer you need? Check out Cuseum’s Help Desk for more frequently asked questions and resources for digital membership cards here: Digital Membership Card FAQ (for Members) | Cuseum Help Center.